DCFC has moved health care services to a telehealth platform, doxy.me, so that we can continue to provide health care services in a safe, effective manner. Doxy.me is a secure, HIPAA compliant platform. Providers and patients can meet face to face in the comfort of home and avoid exposure in the community. Not all healthcare needs can be met by telehealth services therefore we have put together a FAQ sheet to help answer your questions regarding telehealth and general clinic services.
Q: What is telehealth?
A: Telehealth is defined as the delivery of health care services via electronic devices allowing for video and audio interactions between a patient and health care provider who are not in the same location.
Q: What are the risks of using an online platform for health care?
A: Risks associated with use of telehealth platforms are related to functionality of the internet system, devices used for telehealth, and security protocols for the telehealth service could fail leading to a breech of privacy.
Q: What can I do to ensure my telehealth experience runs smoothly?
A: The following steps can help to ensure that your telehealth experience is satisfactory.
1. Select a quiet, private location in which to visit with your health care provider
2. Be sure you have updated the software on your electronic device.
3. Telehealth requires access to camera and audio. You will be prompted to allow access to these features when you log into the virtual waiting room. Do not ignore the prompts.
4. Use of Google Chrome is recommended for the best online experience. Safari does not work well with the doxy.me platform.
5. Type the URL address of the virtual waiting room into the address bar of your browser: dcfc.doxy.me
6. Once you have entered the virtual waiting room, please do a test to ensure your electronic device is set up correctly. The icon for test is found in the lower left corner of the virtual waiting
7. If you have waited longer than 15 minutes for your appointment, please call the office.
Q: What type of visits can be accomplished via telehealth with DCFC?
A: DCFC has identified the following categories appropriate for telehealth visits:
1. Medication rechecks
2. Illness visits – may require an in person follow up as deemed appropriate by the provider
3. Chronic disease management
Visits that are not appropriate for telehealth services from DCFC:
1. Well child or annual exams
2. Sport or pre -operative physical examinations
3. New patient visits
Q: What happens if I need to be evaluated in person?
A: DCFC health care providers will guide you through the next steps if further evaluation is necessary. The clinic is not closed but will not be scheduling in person visits. Your health care provider may choose to meet you at the clinic, have you go to the clinic for laboratory evaluation, or direct you to a local emergency room, as your symptoms necessitate. The best place to start is to meet your DCFC provider via telehealth.
DCFC is committed to providing health care to our community as we weather the storm of COVID-19.
Please contact the clinic if you have any questions or concerns regarding your health.
Dr. Gretchen Moen, DNP, APRN, CPNP
ADJUSTED OFFICE HOURS FOR DAKOTA CHILD AND FAMILY CLINIC
DCFC will be “open” for telehealth visits during regular business hours.
The clinic staff are available between 9 am and 12 noon daily for laboratory tests ordered by your DCFC provider, prescription or forms pick up and drop off.
In person appointments must be approved by one of our health care providers. Please do not ask the receptionist to schedule you for an in clinic visit at this time.
These measures are in place until April 3, at which time we will evaluate the need to continue the
adjusted office hours.